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The EBW Emotional Intelligence Model for Business

The EBW Emotional Intelligence Model was designed in and for the occupational domain and it focuses on the emotions and underlying behavioural traits that predict occupational performance.

It is a practical, work based model of Emotional Intelligence (Business Emotional Intelligence or Business EQ) that helps individuals and teams understand why people behave the way they do and how to maximise their engagement with, and performance at, work.

The key to the model is self awareness and awareness of others, it explains peoples’ capability to manage their emotions and behaviours and what effect it has on their potential and their performance.

The practical, straightforward approach of the EBW Business Emotional Intelligence model makes it ideal for leaders and teams to quickly understand how critical emotions and behaviours impact on the success of themselves and others. The EBW Emotional Intelligence model with its engaging and accessible business language, ensures it can be used across industries and cultures.

The EBW model has eight main scales that focus on Business Emotional Intelligence that predict success. The summaries of these are described below:


Willingness to make decisions, the need for control and the level of comfort with decision making responsibility.


Level of energy, passion, drive and enthusiasm for work, being optimistic and positive, the need for achievement and challenge.


The drive to influence others and persuade them, to be heard and have an impact.


The desire for, and enjoyment of, variety in the workplace; the capacity to keep an open mind and be flexible with different and creative approaches.


The ability to recognise, be sensitive to, and consider others’ feelings, needs and perspectives. The need to understand, to help, and work with others.

Conscientiousness (Sub-scales Structure and Rules)

The need to plan and have structure, be diligent and meet deadlines; the level of comfort with conforming and following the rules.


Stress Resilience (Sub-scales Resilience & Emotional Control)

The capability to relax and deal with the day to day pressures of work; the level of comfort with showing and managing emotions, e.g. can control/hide temper when provoked.

Self Awareness

This scale is an index of the extent to which an individual’s EBW scores is likely to correspond with the way that others would score them on the EBW scales.

N.B. The EBW also has an impression management tool (IMT) built into the psychometric assessment system that provides insight into what an individual may be trying to hide from themselves and others.